Seeking Compassionate Front Office Coordinator - Ensuring Clients Feel Supported and Valued Grafton Firm, LLC Towson, MD Job Details Full-time $18 - $20 an hour 20 hours ago Benefits Free parking 401(k) Paid time off 401(k) matching Flexible schedule Retirement plan Qualifications Phone answering Teamwork Scanning Attention to detail Adobe Acrobat Full Job Description At Grafton Firm, LLC , we believe everyone deserves skilled, compassionate legal help; even if they can't afford a big firm. We're a small, family-oriented law firm helping everyday families protect what matters most: their homes, their future, and their peace of mind. We're looking for a driven, people focused, detail-oriented, and genuinely caring person to join our team. This isn't just another office job; it's a chance to change lives by helping people through some of the hardest moments they'll face. If you take pride in doing things right, care about others, and want your work to mean something, you'll fit right in here. What You'll Do

• Greet clients warmly and professionally, preparing in advance for scheduled visitors so clients feel expected and welcomed.
• Serve as the primary point of contact for in-person clients, including those who arrive without appointments.
• Answer and place phone calls confidently, establish rapport, and assess client needs.
• Schedule appointments accurately and ensure clients are properly prepared for meetings.
• Provide compassionate, clear, and professional support via phone, email, and text.
• Take initiative to resolve client questions and front-office issues before escalating.
• Maintain accurate records of client interactions and appointments.
• Manage daily front office operations, including mail processing, document scanning, and maintaining the lobby and conference rooms.
• Collaborate closely with team members to ensure smooth communication and a seamless client experience. Who You Are
• Energized by frequent interaction with people, both in person and on the phone.
• Friendly and professional, making people feel at ease.
• Compassionate, patient, and genuinely motivated to help others.
• Honest, reliable, and trustworthy with sensitive information.
• Self-motivated; seeks solutions before asking for help and doesn't wait to be told what to do next
• Highly organized with strong attention to detail.
• Comfortable juggling multiple tasks in a fast-paced environment.
• Able to accept feedback and use it to grow and improve.
• Excited to learn new things; no legal experience or degree is required because we will teach you.
• Comfortable with technology and proficient in Microsoft Office and Adobe Acrobat.
• Able to work in person at our Towson, MD office.

What We Offer A workplace built on integrity, respect, and teamwork. The chance to do meaningful work that impacts real families. A flexible schedule and supportive environment. Paid time off, a retirement plan, and free parking. Why Work With Us This work is challenging but meaningful. The families we serve rely on us, and when one of us drops the ball, it affects people who are already struggling. That is why we are looking for someone who cares deeply about doing their best, not just for a paycheck, but because they know their work makes a difference. If you are looking for purpose, challenge, and a team that truly values integrity and heart, we would love to meet you. Apply today and help us bring dignity and hope to the people who need it most.

Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Flexible schedule Paid time off Retirement plan

Experience:

Reception/Front Desk:

1 year (Required) Ability to

Commute:

Towson, MD 21286 (Required)

Work Location:

In person