A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
CoWorx Staffing Services is seeking a detail-oriented Customer Account Specialist in the Biddeford, ME area with Customer Service, A/R and Collections experience. This role involves Inside Sales Support and coordinating with internal departments.
Responsibilities:
Serve as the primary point of contact for customers, ensuring timely communication and resolution of inquiries. Manage customer accounts and process orders, quotations, returns, and related transactions within the ERP system. Provide order status updates, lead times, delivery information, and support customer account needs, including accounts receivable and collections follow-up. Coordinate shipments and work with logistics partners to ensure on-time delivery of customer orders. Support sales activities by preparing quotations, tracking opportunities, maintaining customer records, and assisting with forecasting and reporting. Maintain accurate customer, order, pricing, and shipping information in company systems. Collaborate with internal teams to meet customer requirements and resolve order, billing, or delivery issues. Assist with documentation, process improvements, and administrative support for sales and customer service operations.
Desired Background/Skills:
Two to three years of experience in customer service, sales support, order management, accounts receivable, collections, administrative support, or a related business operations role. Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, as well as experience using ERP, CRM, or other business management systems. Experience with customer account management, invoicing, payment follow-up, collections activities, and account reconciliation preferred. Excellent verbal and written communication skills with a professional, customer-focused approach. Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Proficient math and analytical skills for pricing, reconciliation, reporting, and financial transactions. Ability to work independently and collaborate effectively across departments and all levels of the organization.
Preferred:
Experience supporting business-to-business (B2B) customers in a manufacturing, distribution, service, or industrial environment. Familiarity with customer billing, collections, accounts receivable processes, and dispute resolution. Experience preparing quotations, estimates, pricing proposals, or sales documentation. Knowledge of CRM platforms, ERP systems, customer engagement tools, or quoting software. Experience with shipping, logistics, order fulfillment, or inventory-related processes. Understanding of international business transactions, trade documentation, or export-related requirements is a plus.
Other Information:
Excellent opportunity to join a hardworking and supportive team. Equal opportunity employer committed to fostering a diverse and inclusive workplace. Commitment to considering all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran status, or disability. Inclusive work environment that values diversity and its positive impact on employees, customers, and communities. Reasonable accommodations available for individuals with disabilities during the recruitment process. Don't miss out on this excellent opportunity to join a hardworking, supportive team- apply with us today to get started! CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability. If you are a person with a disability and require assistance during the recruitment process, please reach out to us. #ME180 Interested candidates please reference job code 247156 when responding to this ad.
