A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
In Person Join Our Team! We are seeking a friendly, organized, and detail-oriented Customer Service Representative to join our team. This position is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced office environment. As a Customer Service Representative, you will play a key role in providing exceptional customer service while managing customer accounts throughout their entire lifecycle—from enrollment through collections. This position also includes general accounting responsibilities and offers opportunities to cross-train in other departments. Responsibilities Answer customer inquiries by phone, email, and written correspondence in a professional and timely manner. Process new customer enrollments and maintain customer accounts. Receive and process customer payments accurately. Assist with account collections and payment arrangements. Prepare and distribute customer mailings. Maintain department spreadsheets and databases. Prepare reports for management. Perform general accounting and administrative duties. Assist with special projects as assigned. Cross-train and provide support to other departments as needed. Perform other duties as assigned. Qualifications Excellent customer service and communication skills. Strong organizational skills with attention to detail. Proficient in Microsoft Office, particularly Microsoft Excel and word, is required. Ability to prioritize multiple tasks and work independently. Basic accounting or bookkeeping experience is preferred but not required. Previous customer service or office experience is required. Positive attitude and willingness to learn new responsibilities. Benefits Competitive pay 401(k) 401(k) Company Match Health Insurance Dental Insurance Vision Insurance Paid Time Off (PTO) Why Join Us? We value employees who are dependable, team-oriented, and committed to providing outstanding service. You'll work in a supportive environment where your contributions matter and where you'll have the opportunity to expand your skills through cross-training and professional development. If you're looking for a rewarding career with a company that values its employees and customers, we'd love to hear from you! Apply today to become part of our team! Customer Service Representative -
CN Brown Electricity Location:
South Paris, ME Job Type:
Full-Time Work Location:
In Person Join Our Team! We are seeking a friendly, organized, and detail-oriented Customer Service Representative to join our team. This position is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced office environment. As a Customer Service Representative, you will play a key role in providing exceptional customer service while managing customer accounts throughout their entire lifecycle—from enrollment through collections. This position also includes general accounting responsibilities and offers opportunities to cross-train in other departments. Responsibilities Answer customer inquiries by phone, email, and written correspondence in a professional and timely manner. Process new customer enrollments and maintain customer accounts. Receive and process customer payments accurately. Assist with account collections and payment arrangements. Prepare and distribute customer mailings. Maintain department spreadsheets and databases. Prepare reports for management. Perform general accounting and administrative duties. Assist with special projects as assigned. Cross-train and provide support to other departments as needed. Perform other duties as assigned. Qualifications Excellent customer service and communication skills. Strong organizational skills with attention to detail. Proficient in Microsoft Office, particularly Microsoft Excel and word, is required. Ability to prioritize multiple tasks and work independently. Basic accounting or bookkeeping experience is preferred but not required. Previous customer service or office experience is required. Positive attitude and willingness to learn new responsibilities. Benefits Competitive pay 401(k) 401(k) Company Match Health Insurance Dental Insurance Vision Insurance Paid Time Off (PTO) Why Join Us? We value employees who are dependable, team-oriented, and committed to providing outstanding service. You'll work in a supportive environment where your contributions matter and where you'll have the opportunity to expand your skills through cross-training and professional development. If you're looking for a rewarding career with a company that values its employees and customers, we'd love to hear from you! Apply today to become part of our team!
