Customer Service Associate•

Corporate Division Purpose :

to provide excellent customer service to all customers of the Haven's Candies corporate division and provide backup support for both the retail and wholesale divisions. A professional services background is preferred and compensation will be based on past and present skills and experience.

Responsibilities :

80%

• Customer Service / Office / Administrative Setting 20%
• Retail and Wholesale Backup Support Answer the telephone and closely monitor corporate division email account Take and fulfill customer orders in a timely manner Communicate effectively and in a timely fashion with customers, all telephone messages and emails should be responded to within a 24-hour period or coordinate efforts to see this happens in your absence Coordinate fulfillment of customer orders with Haven's production and retail teams to ensure good, quality customer service, if a delay is encountered or expected, communicate with customer and enter any future orders of products in back order status to ensure completeness of orders Create and distribute corporate catalog to customers for each major holiday via mail and email Daily interaction with all Haven's customers: wholesale, retail and corporate Provide excellent, quick turnaround customer service A high level of professionalism is expected at all times Backup support for retail and wholesale divisions•answer the phone, take messages, fulfill all different types of orders not just corporate and learn to run the register in front shop and close with assistance Prepare for and attend the annual New England Made Trade Show each March, weekend commitment Accompany the Owner on corporate customer visits throughout the year Maintain accuracy, completeness and timely payment of Accounts Receivable Ship all customer orders via appropriate 3rd party vendors•learn the ins and outs of process, in addition to FileMaker, the Haven's order entry system Use design software to make product labels, signs for the front shop, etc.

Become an expert in our confectionary product offerings to ensure you can answer customer questions, make recommendations and understand product quality issues should they arise Provide administrative support to the Owner

• may include but not limited to taking minutes for internal meetings, creating reports and presentations, marketing and advertising projects, etc.

Qualifications :

Customer Service background is a must, a minimum of 2-4 years in a customer facing, service-oriented and corporate, professional setting

Education:

2-year associates degree in business administration a plus Marketing skills

• experience with design software to create presentations, flyers and email blasts Computer skills
• strong familiarity with Microsoft Office products,

FileMaker, Outlook, Constant Contact and Social Media Requirement :

Must be able to work 40 hours per week, Monday

• Friday 8am
• 5pm and Sundays during the corporate busy season which includes the months of November and December.

An hour per day will be given for lunch / break and may be broken up throughout the day Direct report: This position reports directly to the Owner of the company. An annual review and evaluation will be provided each year to set personal and professional goals.

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person