Customer Service Representative F&T Fur Harvester's Trading Post — Mail Order Department About Us For decades, F&T Fur Harvester's Trading Post has been a trusted supplier for trappers, outdoorsmen, and hunters across the country. As a busy mail-order business, we pride ourselves on rugged reliability and top-tier customer care. We're looking for a dependable, friendly Customer Service Representative to join our team and serve as a voice of our company.

Key Responsibilities Inbound Phone Support:

Answer incoming calls with a positive attitude, assisting customers with order placements, general inquiries, and product questions.

Order Tracking & Updates:

Look up order statuses, trace shipments, and provide accurate delivery timelines using our order system.

Returns & Exchanges:

Process customer returns, issue credits, and coordinate exchanges smoothly and efficiently.

Product & Service Expertise:

Guide customers toward the right gear for their outdoor needs and resolve service issues with practical, friendly solutions. Qualifications Prior experience in customer service, retail, or phone support preferred. Strong verbal communication skills and a comfortable, courteous phone manner. Basic computer literacy and comfort navigating order lookup databases. Familiarity with outdoor recreation, hunting, or trapping is a huge plus, but not required—we're happy to train the right candidate on our product line! Ability to multitask in a steady, fast-paced environment.

Job Type:

Full-time Pay:

From $19.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person