Online Customer Service Representative We are seeking a friendly, dependable Online Customer Service Representative to assist customers through email, chat, and other digital channels. The ideal candidate communicates clearly, solves problems efficiently, and creates a positive customer experience. Responsibilities Respond promptly and professionally to customer questions Resolve order, account, product, and service concerns Document customer interactions accurately Escalate complex issues to the appropriate team Follow company policies and customer-service procedures Maintain a courteous, helpful attitude in every interaction Qualifications High school diploma or equivalent Strong written and verbal communication skills Basic computer and data-entry proficiency Excellent organization and problem-solving skills Ability to work independently in a remote environment Previous customer service experience preferred