At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey—an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Associate is critical in ensuring we meet that goal. This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries and keeping customers informed of their order status. The Customer Service Associate is responsible for executing all office operations. Some of the functions the Customer Service Associate will perform: Embodies our values: Adventure Guides, Serve Others and Own ItAssists in fostering an energetic and positive working environmentFrequently communicates with customers via phonePartners with all team members to create an easy transaction and great in home delivery serviceDevelops strong relationships with customers who shop with us in-store and onlineListens to the customers' needs and presents possible options The Ideal Candidate will have, among other skills and abilities: High school diploma or general education degree (GED); or equivalent combination of education and experienceAbility to read, write and comprehend simple instructions, short correspondence, and memosAbility to effectively present information in one-on-one and small group situations to customers and team membersAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimalsDemonstrated ability to handle customer calls displaying good phone skillsTrack record of serving others and putting team goals firstOwners mindset; takes ownership over everything within scope of responsibilityEmbody an adventure guide; passion for the business, bringing curiosity and innovation to the jobProactive approach; identifies and solves problemsAdaptability; flexible to shifting priorities and a changing environmentDesire to continuously improve If you are selected for an interview, a formal job description is available. Your interviewer can answer any questions you may have about your role in our company.