Service Advisor Palmer Auto Service Chelsea, MI Job Details Full-time $55,000 - $90,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Client relationship management Customer communication Word processing Basic math Greeting customers Automotive parts management Credit card payment processing High school diploma or GED Client invoicing Attention to detail Organizational skills Process management Repair estimation Automotive parts and accessories knowledge Full Job Description Palmer Auto Service is Hiring a Service Advisor! Join our team at Palmer Auto Service, where you'll be part of a winning team with a long history and deep roots in the community. If you're a talented professional excited about growing your career in the automotive industry, we'd love to hear from you! Why Join Us? Be part of a trusted and community-oriented team. Grow your career through ongoing training and professional development. Work in a supportive environment where quality and customer satisfaction are top priorities.

Responsibilities:

Customer Service:

Greet customers and provide exceptional service from vehicle intake to release. Translate customer-reported issues into actionable work orders for technicians. Develop accurate repair estimates and maintain positive customer relationships. Handle and resolve customer complaints professionally and promptly.

Repair Orders & Workflow Management:

Ensure automotive services meet company quality standards. Maintain and update customer records in our database. Invoice customers for services rendered and ensure all billing details are accurate.

Vehicle Check-In:

Check in vehicles promptly upon arrival to ensure efficient workflow. Confirm all necessary customer and vehicle information during the check-in process. Assign vehicles to technicians, ensuring smooth transitions in the service process.

Cashing Out Customers:

Review completed repair orders with customers, explaining the work performed and associated charges. Process customer payments accurately, including cash, credit card, and other forms of payment. Ensure proper documentation and receipts are provided to customers. Resolve billing discrepancies or payment-related concerns as needed.

Training & Development:

Participate in company-sponsored training, certifications, or workshops, which may include company paid out-of-state travel.

Qualifications:

Automotive Knowledge:

Working knowledge of automotive products, repairs, and parts. Ability to prepare accurate estimates, including pricing, parts availability, and labor. Understanding of vehicle diagnostics, repair processes, and maintenance.

Customer Service & Communication Skills:

Strong communication skills to explain complex automotive processes to customers. Exceptional customer service experience to build trust and satisfaction. Ability to translate customer needs into technician work orders.

Technical & Organizational Skills:

Proficiency with computer programs, including: Online point-of-sale systems. Digital vehicle inspection tools. Word processing and database management. Strong organizational skills to schedule appointments, manage records, and oversee work completion.

Cashing Out Expertise:

Experience processing customer payments accurately and efficiently. Familiarity with different payment methods and billing systems. Ability to explain repair order charges clearly to customers.

Vehicle Check-In Skills:

Ability to manage the check-in process efficiently, ensuring minimal wait times. Attention to detail in verifying customer and vehicle information. Experience coordinating workflow to maximize shop productivity.

Education & Experience:

Secondary education in the automotive field or equivalent work experience. Commitment to continuing education on new vehicle technologies and repair processes.

Other Skills:

Basic math skills for billing and payment processing. Willingness to take on additional duties as assigned.

Why You'll Succeed Here:

At Palmer Auto Service, we prioritize excellence in both service and customer relationships. If you thrive on solving problems, enjoy working with a team, and are committed to learning, you'll find this role highly rewarding. Apply Today and Start Your Career with Palmer Auto Service! We're excited to welcome a new team member who shares our passion for the automotive industry and outstanding service.

Job Type:

Full-time Pay:

$55,000.00 - $90,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Shift:

10 hour shift Day shift No nights

Work Days:

Monday to Friday No weekends Application Question(s): Tell us about your experience in automotive service, customer service, sales, or a related field. What do you believe makes a great Service Advisor? Please explain how you would handle a customer who is upset about the cost of a repair, disagrees with a recommended service, or is frustrated with the time required to complete their vehicle. We are looking for someone who can communicate clearly, build trust with customers, explain repairs in a way they understand, make appropriate recommendations, and work effectively with technicians and the rest of the team. Please provide an example from your previous experience if possible.

Work Location:

In person