A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
Intake Representative McLaren Health Care - 3.2 Davison, MI Job Details Full-time 4 hours ago Qualifications Microsoft Office High school diploma or
GED Full Job Description Position Summary:
Ensures that requests for services and procedures are processed in an effective and efficient manner. Completes the intake process which may include coordination of services, data entry of referral information, general inquiries, and other referral and reimbursement issues. Provides a positive experience for the customer and maintain defined service standards.
Essential Functions and Responsibilities:
1. Coordinates agency referrals and inquiries, document and process all paperwork for patient care services, with accuracy and timeliness. 2. Provides accurate information regarding agency and community services that may meet client/family needs. 3. Ensures continuity of care for all clients admitted to the agency by coordinating with appropriate personnel including hospital discharge planners, physicians, client/families, staff and agencies to which clients are referred. Required High school diploma or GED. Experience with MS Office and related computer programs.
Preferred:
Associate degree or completion of college courses. Formal customer service skill training. Two years related experience in managed care and home health.
Additional Information Schedule:
Full-time Requisition ID:
26004274
Daily Work Times:
8:00am-4:30pm
Hours Per Pay Period:
80
On Call:
No Weekends:
No About Us McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan's largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.
