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Phil Pappas - State Farm Agent

Customer Service Representative - State Farm Agent Team Member

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 6 weeks ago

Location: Dearborn Heights, MI (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 9/30/2026

Career Insights for Customer Service Representative (General)

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Based on Michigan data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$37,223 / year median in Michigan

-12% projected decline

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Job Description

Benefits:

Competitive salary Paid time off Training & development

ROLE DESCRIPTION

As a customer service representative with State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Connect with customers regarding billing and needed documents. Maintain accurate records of customer interactions. Additional tasks assigned by management.

QUALIFICATIONS

Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. Property and Casualty License.