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Gerber Federal Credit Union

Member Service Representative 2 (Full-Time)

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$37,223 / year median in Michigan

-12% projected decline

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Job Description

Join Our Team at Gerber Federal Credit Union At Gerber FCU, we're more than a financial institution—we're a community. Founded in Fremont, MI, in 1950, we're proud to continue growing right here. We're dedicated to delivering superior service to our members while creating a fun, rewarding, and fulfilling work environment for our employees. As the largest credit union in our market, we take pride in being: Progressive in our products, services, and technology. Generous with our benefits, compensation, and workplace culture. Engaged in the community through partnerships with local festivals, fairs, and non-profits—rewarding employees who participate. If you're a dedicated, dependable individual seeking a meaningful career in financial services, Gerber FCU could be the place for you! We value teamwork, continuous learning, and fostering a positive, collaborative work environment. Employee Benefits Full-time Gerber FCU employees enjoy a generous and comprehensive benefits package, including:
Competitive Compensation & Annual Increases Superior Health & Dental Coverage:
Gerber FCU pays 80% of the premium and deductible for both health and dental. Includes prescription coverage. Vision & Telemedicine coverage at no extra cost. Short- and long-term disability coverage. Life Insurance benefits for employees and their families. Flexible Spending Account (FSA) that includes health and dependent care reimbursement programs. 401(k)
Retirement Savings Plan:
100% match on up to 6% of employee contributions. An additional 3% safe harbor contribution. Online Wellness Program with
Monetary Rewards Paid Time Off:
Paid holidays, floating holidays, and vacation. Sick, community champion (volunteerism), maternity, and paternity leaves. Tuition Reimbursement Employee Assistance Program (EAP)
Tri-Share Child Care Participation Education & Training Opportunities Logo-Wear Allowance Casual Fridays & Everyday Smart Casual Attire:
Employees can wear jeans when they support the Michigan Credit Union League's State PAC through donations. Casual Fridays include sneakers! How to Apply Interested in joining us? Review the positions below and click " Apply Now " to submit your application online. Notice to
Applicants:
All applicants must be over 18 years old. Employment is contingent on passing a credit screen, background check, and drug screen. Gerber Federal Credit Union is an Equal Opportunity Employer and a drug- and alcohol-free workplace. Screening tests for illegal drug or alcohol use may be required before and during employment. Gerber Federal Credit Union Mission Statement To improve the financial well-being of each member through superior member service and quality products. Member Service Representative 2 (Full-Time) Do you have a passion for lending? Are you experienced with administering IRAs and Trust accounts? Do you enjoy working with others to build and maintain relationships while working closely and accurately within established guidelines? If you said "yes" to any of these questions, we want to talk with you! We are looking for an enthusiastic, patient, member-centric, and quality-focused individual who will be passionate about helping members with their lending, IRA, Trust account and member service needs. The ideal candidate will need to meet these minimum requirements for the position: High school graduate or equivalent Excellent customer service skills and experience with an outgoing personality Prior experience in lending with a financial institution or other lending industry Minimum of two years of similar or related experience Qualified candidates should apply by September 26, 2026. Apply Now!

Benefits

  • Paid Time Off (PTO)
  • Floating Holidays
  • Financial Aid/Assistance
  • 401(k) Plans