2992010840-2 Apply for this job now Job Description Concentrix is hiring a Customer Service Representative to support global clients in the professional, scientific, and technical services space, with a focus on travel-related inquiries. In this role, you will handle customer questions and issues via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience. You'll document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases. Concentrix offers a people-centric, inclusive culture with continuous training, clear performance goals, and opportunities to develop skills in technology, analytics, and client management. This position is ideal for detail-oriented communicators who enjoy problem-solving, working with global brands, and helping customers navigate travel and service challenges in a dynamic, fast-paced environment. Responsibilities Respond promptly to customer inquiries via phone, email, and chat for global travel-related clients Resolve account, booking, billing, and service issues with accuracy and empathy Provide detailed product, service, and policy information to customers Document all interactions in CRM systems, ensuring data accuracy and compliance Collaborate with teammates and leaders to troubleshoot complex customer issues Escalate technical or sensitive cases following established procedures Meet or exceed performance metrics including quality, productivity, and customer satisfaction scores Stay current on client offerings, processes, and digital tools through ongoing training Identify opportunities to enhance the customer experience and share feedback with leadership Uphold Concentrix values of inclusivity, continuous learning, and customer obsession Required Skills Customer support via phone, email, and chat CRM and ticketing systems (e.g., Salesforce, Zendesk, Service Now) Data entry and documentation accuracy Travel and booking systems familiarity (GDS or online platforms) Issue resolution and de-escalation Basic troubleshooting and problem-solving Time management in high-volume environments Performance metrics management (AHT, CSAT, FCR) Written and verbal communication Multitasking across multiple systems and channels
