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Front Counter / Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Michigan data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$37,223 / year median in Michigan
-12% projected decline
Job Description
Do you enjoy working with people and being part of a busy, hands-on environment? Macon Marine Center is looking for friendly, dependable individuals to join our team at the front counter. As a Front Counter/Customer Service Representative, you will be one of the first points of contact for customers visiting our marine dealership and service center. You'll help customers with questions, answer phones, assist with scheduling and general office tasks, and help keep things running smoothly in a fast-paced environment. What You'll Do Greet and assist customers in a friendly, professional manner Answer incoming phone calls and provide excellent phone etiquette Assist customers with questions and direct them to the appropriate department Use computers and company systems to enter and access information Communicate effectively with customers and coworkers Help with general front-counter and clerical duties Stay organized and maintain a professional, welcoming environment Handle multiple tasks while remaining calm and professional during busy periods