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XS
Xcel Staffing
Member Service Representative-$15
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Michigan data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$37,223 / year median in Michigan
-12% projected decline
Job Description
Member Service Representative
- 15.
Duties:
- Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; answering questions in person or on telephone; referring to other bank services.
- Informing customers about bank products by answering inquiries; informing customers of new services and product promotions; determining customers' needs; directing customers to a branch representative.
- Completes special requests by closing accounts; taking orders for checks; providing special statements, copies and referrals; completing safe-deposit box procedures.
- Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; maintaining supply of cash and currency.
- Maintains customer confidence and protects bank operations by keeping information confidential.
- Contributes to team effort by accomplishing related results as needed.
Qualifications:
- Customer Service/People Skills
- Attention to Detail
- General Math Skills
- Verbal Communication
- Documentation Skills
- Financial Skills
- Financial Software
- Thoroughness
- Clean background