Education:

High School Diploma or EquivalentJob Requirements:

• Minimum of 3 years of customer service, customer support, or sales support experience.
• Experience supporting customers in a manufacturing, industrial, medical device, or technical environment preferred.
• Strong customer relationship management and account support skills.
• Experience processing customer orders, RMAs, warranty claims, and order status inquiries.
• Knowledge of production scheduling, shipping, delivery, and invoicing processes.
• Ability to coordinate with Sales, Production, Shipping, and other cross-functional teams.
• Strong problem-solving and conflict resolution skills with a customer-focused approach.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Experience using ERP, CRM, or order management systems preferred.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• High attention to detail and accuracy when processing customer requests and documentation.
• Ability to recognize opportunities for additional products or services while supporting customers.
• Ability to work independently while following established policies, procedures, and work instructions.
• High School Diploma or equivalent required; additional technical training or related education preferred.

Job Summary:

• Serve as the primary point of contact for customers before and after the sale, delivering exceptional customer service and support.
• Respond to customer inquiries regarding products, pricing, order status, deliveries, RMAs, warranties, and invoicing.
• Coordinate with Sales, Production, Shipping, and other internal departments to ensure customer needs are met and service goals are achieved.
• Maintain strong customer relationships by resolving issues quickly and accurately.
• Process customer requests, warranty claims, and repair scheduling while ensuring timely follow-up.
• Assist with production and shipping schedule adjustments to meet customer requirements.
• Gather and document equipment failure information and provide reports to management.
• Support the sales team by identifying customer needs and recognizing opportunities for additional products and services.
• Maintain accurate customer records and ensure compliance with company procedures.
• Follow established processes and work instructions while managing multiple priorities in a fast-paced environment.
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.