A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$18-20/hour + attendance bonus + weekly revenue bonus We don't just clean homes. We make lives better. Kzoo Clean is a growing, locally owned cleaning company, and we're looking for an organized, dependable, upbeat Office Assistant to join our office team. This is a hands-on position for someone who enjoys helping people, solving problems, staying organized, and keeping things moving. You'll be one of the key people our customers interact with, while also supporting our cleaning teams and leadership behind the scenes. If you're someone who can answer a phone call with a smile, switch gears quickly when something unexpected happens, keep track of a dozen details at once, and genuinely cares about doing things well, we'd love to meet you.
Position Details Job Title:
Office Assistant Schedule:
Monday-Friday, 8:30 AM-5:00
PM Location:
In-office in
Kalamazoo Pay:
$18-20/hour
Attendance Bonus:
Additional $3/hour when eligibility requirements are met
Weekly Revenue Bonus:
Opportunity to earn an additional bonus when weekly sales goals are met
Employment:
Full-time No nights or weekends What You'll Do Customer Service Answer incoming calls and assist customers with questions, scheduling, and service needs Respond to customer texts, emails, and other communications promptly and professionally Build strong relationships with customers through friendly, consistent communication Follow up with customers to ensure they are happy with their service Handle customer concerns calmly and work toward solutions Turn everyday interactions into a positive customer experience Sales & New Customer Support Respond to new leads and help turn prospects into recurring customers Follow up with potential customers who have requested information or pricing Communicate the value of our services and help customers choose the right service Meet individual and team sales goals Track leads and customer information accurately in our systems Scheduling & Operations Schedule and coordinate cleaning appointments Help manage and optimize daily cleaning schedules Monitor bookings, schedule changes, cancellations, and team assignments Communicate schedule changes clearly and promptly with customers and cleaners Help troubleshoot scheduling issues and find solutions when unexpected situations arise Support the office team in keeping daily operations running smoothly Administrative Support Assist with data entry, invoicing, reporting, and other administrative tasks Maintain accurate customer and employee information Use Google Workspace and company software to manage information and communication Assist leadership with projects and administrative tasks that support company growth Handle confidential information professionally and responsibly Take on additional office responsibilities as the company continues to grow What We're Looking For We're looking for someone who wants to be part of a fast growing cleaning company!
You are:
Friendly, warm, and professional Reliable and dependable Highly organized and detail-oriented Comfortable talking to customers on the phone An excellent written and verbal communicator A strong problem solver who stays calm under pressure Able to manage multiple priorities without losing track of details Comfortable learning and using new technology Self-motivated and able to take initiative A team player who genuinely wants to help others succeed Someone who takes ownership instead of waiting to be told what to do Positive, coachable, and willing to learn Experience & Skills Previous customer service, office, administrative, hospitality, or similar experience preferred Experience in home services is a plus, but not required Strong computer skills Comfortable using Google Docs, Google Sheets, Gmail, Chrome, texting, and other web-based software Excellent phone communication skills Strong attention to detail Ability to learn multiple software systems Previous sales experience is a plus Most importantly, we're looking for the right person. We can teach our systems and processes. We need someone who is dependable, capable, willing to learn, and genuinely cares about providing excellent service. Why Join Kzoo Clean? We believe work should be rewarding, supportive, and meaningful. Competitive Pay $18-20/hour starting pay $3/hour attendance bonus when eligibility requirements are met Opportunity to earn a revenue bonus Opportunities for additional growth as the company expands Benefits Weekly pay Paid training Attendance bonus Birthday & anniversary recognition Paid time off A Positive Workplace Supportive, team-focused environment No nights or weekends Clear expectations and training Opportunities to learn and take on additional responsibility A company culture built around our STAR values: Serve, Teammate, Accountable, Reliable Room to Grow Kzoo Clean is growing, and that creates opportunities for people who want to grow with us. This isn't intended to be a "just answer the phones" job. The right person will have the opportunity to become an increasingly important part of our office and operations team. Ready to Join Us? If you're organized, dependable, great with people, and excited to be part of a growing company, we'd love to hear from you. Apply today and help us keep Kzoo Clean running at a 5-star level, inside and outside the homes we serve!
