Senior Customer Service Representative - Onsite#26-09336

Kalamazoo, MI

Onsite

Contract

Starts 9/30/2026

Ends 3/30/2028

Job Description

Genesis10 is currently seeking a Senior Customer Service Representative - Onsite for a contract position with a Global Medical Technology Company located in Kalamazoo, MI. This is a 18+ month contract opportunity.

This role involves maintaining direct contact with customers both before and after the sale to ensure positive relations. The representative will support the sales team, work with various departments to meet service goals, and resolve customer issues related to production, shipping, and warranty claims within a structured environment.

Responsibilities:

Maintain direct contact with customers before and/or after the sale

Support the sales team by developing and maintaining positive customer relations

Work with various departments to meet maintenance services sales goals

Respond to pre-sale customer inquiries regarding product literature and pricing schedules

Respond to post-sale customer inquiries (RMA, status, delivery, etc.)

Resolve production scheduling, shipping, or invoicing problems

Determine the validity of warranty claims and schedule repair resources

Recognize new business and add-on business opportunities

Requirements:

• A minimum of 3 or more years of experience
• Knowledge acquired through experience, specialized education, or training
• A good knowledge andprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks
• Ability to work within well-defined procedures and guidelines
• This is an onsite position, 1st shift (Core Hours are 7:00am-3:30pm M-F)
• Pay range: $9.14 - $19.14 per hour
• Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
• If you have the described qualifications and are interested in this exciting opportunity, please !

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.

The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.

Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)

Behavioral Health Platform

Medical, Dental, Vision

Health Savings Account

Voluntary Hospital Indemnity (Critical Illness & Accident)

Voluntary Term Life Insurance

401K

Sick Pay (for applicable states/municipalities)

Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.