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Travelodge by Wyndham
Customer Service Representative - Front Desk
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Michigan data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$37,223 / year median in Michigan
-12% projected decline
Job Description
Job Overview We are seeking an energetic and dedicated Customer Service Representative - Front Desk to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer support, and ensure smooth administrative workflows. Your enthusiasm and organizational skills will help create a positive experience for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management and communication skills in a dynamic environment. Duties Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly Answer multi-line phone systems with professionalism, demonstrating excellent phone etiquette and communication skills Manage front desk activities including scheduling appointments, maintaining calendars, and coordinating meetings Handle clerical tasks such as filing, data entry, proofreading documents, and managing correspondence Support office management tasks by organizing supplies, maintaining cleanliness, and overseeing general administrative functions Assist with client communication by providing information, answering inquiries, and directing calls or messages appropriately Use Microsoft Office applications to prepare reports, word processing documents, and update records efficiently Qualifications Bilingual abilities are highly preferred to serve diverse client needs effectively Proven office experience with strong organizational skills and attention to detail Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with general computer literacy and technical aptitude Previous clerical or administrative experience in a front desk or customer service role is advantageous Excellent phone answering skills with a professional demeanor and strong phone etiquette Demonstrated ability to multitask efficiently while managing time effectively in a fast-paced environment Strong interpersonal skills for client communication and providing exceptional customer support Experience with multi-line phone systems, filing systems, calendar management, and proofreading is desirable Join us to be the friendly face that keeps our office running smoothly! This role is perfect for motivated individuals who thrive on helping others and excel at organization. We value your contribution and are committed to supporting your professional growth within a vibrant team environment.