Marine Service Advisor Torresen Marine - Muskegon, Michigan Company Overview Torresen Marine has proudly served the Great Lakes boating community since 1965. Known as The Sailboat Specialists , we are a full-service marina providing marine service, repairs, storage, parts and exceptional customer support. We are committed to maintaining the trusted reputation Torresen Marine has built by delivering knowledgeable service and a welcoming experience for every customer. Position Summary Torresen Marine is seeking a motivated and customer-focused Marine Service Advisor to join our team at our Muskegon location. The Service Advisor serves as the primary connection between our customers and marine technicians. This individual will manage service requests, keep customers informed, recommend necessary maintenance and ensure work moves efficiently through the service department. This is a

•salaried position

•Responsibilities Greet customers and evaluate their service and maintenance needs. Prepare detailed and accurate repair orders. Clearly communicate customer concerns and requested work to technicians. Provide accurate estimates and obtain customer approvals. Keep customers informed regarding repair progress, timelines and vessel status. Recommend preventive maintenance and additional services when appropriate. Coordinate service scheduling and help ensure work is completed efficiently. Maintain accurate and organized service records. Follow up with customers after work is completed. Address customer questions and concerns professionally and promptly. Deliver an exceptional customer experience from initial contact through completion. Qualifications Previous experience as a Service Advisor, Service Writer or in a similar customer-facing role is preferred. Marine industry experience is strongly preferred. Sailboat knowledge is beneficial but not required. Excellent customer service and communication skills. Ability to manage multiple priorities in a fast-paced environment. Strong organizational skills and attention to detail. Sales experience and the ability to identify additional service opportunities are a plus. Mechanical knowledge is beneficial when communicating with customers and technicians. Familiarity with marina or dealership service operations is advantageous. High school diploma or equivalent required; additional marine or technical education is a plus. Comfortable using computers, service-management software and electronic records. Join the Torresen Marine Team If you are passionate about boating, enjoy helping customers and want to join a respected company with more than 60 years of marine-industry experience, we invite you to apply today. Join Torresen Marine and help us continue providing the knowledgeable, dependable service our customers have trusted since 1965.

Job Type:

Full-time Pay:

From $40,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person