Production Control Analyst Argent International Plymouth, MI Job Details Full-time $17

• $37 an hour 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Vision insurance Qualifications Computer operation Customer communication High school diploma or GED Managing clients in a customer support role Continuous improvement Data entry Customer support Manufacturing OEM Full Job Description The Production Control Analyst/Customer Support Specialist will support multiple automotive customers including OEMs and Tier Ones.

This position is responsible for:

Receiving orders from customers via EDI, e-mail, or customer websites. Daily review of customer requirements; provide accurate and prompt responses to customer order changes. Strong understanding of Contract Review and Freight Terms. Accurately processing orders in Plex ERP ensuring order entry is error free. Timely scheduling of orders to manufacturing. Timely scheduling of orders for shipment. Maintaining communication to customers regarding order status and shipment issues. Knowledge of customer specific requirements. Understanding the cost responsibility of his/her decisions on the company's goals. Proactively communicating with Materials and Manufacturing departments on order concerns. Prioritizing work independently. Monitoring and updating customer's portals. Investigating order constraints and logistic issues. Gathering evidence and enter disputes as appropriate. Monitoring Customer Scorecards and provide support for continuous improvement. Obsolescence procedures are completed accurately and timely. Conforms to IATF16949 and ISO instructions and procedures. On-Call one week per month

• 24/7.

Performs other duties as assigned.

Skills and Experience:

Minimum 5 years' experience in an Automotive Production Control/Customer Support Service role. Must have experience working with multiple Automotive OEMs & Tier Supplier Portals. Strong working knowledge of Ford DDL and Super G, GM Supply Power, FCA eSupplier Connect. Strong communication skills, ability to work well with teams and upper management. PLEX experience is extremely beneficial. Strong leadership and team skills and a high desire to excel. Strong computer skills. High School Diploma or GED minimum, Technical Degree or equivalent preferred.

Job Competencies:

Problem Solving

• Independently identifies and resolves problems in a timely manner; gather and analyze data correctly; find alternative solutions; work well independently and in group setting to problem solve. Technical Skills
• Seeks training and development opportunities; continues to build knowledge and skills. Customer Service
• Responds promptly to customer needs; meets internal and external commitments. Organizational Support
• Follows policies and procedures; completes tasks correctly and on-time. Adaptability
• Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events. Professionalism
• Reacts to others in a tactful manner; works well under pressure; treats others with respect and consideration regardless of their status or position.

Job Type:

Full-time Pay:

$17.00

• $37.

00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Health savings account Paid time off Tuition reimbursement Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Manufacturing:

5 years (Preferred)

Work Location:

In person