A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
24-28 hours/week (Monday through Saturday) Are you energized by helping others? Do you thrive in a supportive, community-focused environment where every interaction matters? If you're ready to give it all you've got, every day and everywhere , then Jolt Credit Union wants to meet you! Why Join Jolt? At Jolt Credit Union , we're more than just a financial institution - we're a movement. We believe in giving back to our community, building meaningful relationships with our members, and supporting each other as teammates. When you join our team, you're part of something bigger. What We Offer You Paid Time Off 401(k) with Employer Match Dependent Care Flexible Spending Account Employee Assistance Program Employee Wellness Program with Quarterly Bonus Incentives Training, Growth Opportunities, and a Supportive Team Culture About the Role As a Part-Time Member Service Rep , you'll be the face of Jolt for our members - greeting them with a smile, helping them navigate financial transactions, and recommending banking and lending options that improve their financial well-being. You'll work between 24-28 hours a week, including some Saturdays from 8:30am-12:30pm. This role is perfect for someone who loves connecting with people and delivering top-notch service in a fast-paced environment. Key Responsibilities Deliver service to both members and coworkers that is in alignment with our
Service Promise:
"Giving it All We've Got, Every Day and Everywhere" Credit union product promotion and recommendations Verifying cash in drawer at beginning and end of day Processing deposits, loan payments, VISA payments, and other types of payments Disbursing account withdrawals and cashing checks Process other teller transactions relative to accounts, credit cards, loans, etc. Issuing Cashier's checks Cashing U.S. Savings Bonds Responding to member inquiries (interest rates, account balances, etc.) Assisting with balancing branch, vault, ATM, etc. Protecting the credit union from fraud What You Bring to the Team Prior experience in customer service is a must (cash handling, teller, or sales experience a bonus!) Strong communication skills, both verbal and written High attention to detail and a knack for accuracy Confidence, patience, and a positive attitude Ability to occasionally lift up to 50 lbs and stay on your feet during shifts A passion for helping others and being part of a team We value people who are: Energetic Motivated Empathetic Committed to community service If that sounds like you, you'll feel right at home here. Incentives & Growth We believe great service deserves to be rewarded. You'll have opportunities to earn referral-based incentives , and we support your growth every step of the way through continuous, in-house education and opportunities to level up in your role with increased pay.
