Job Title:

Call Center Representative Location:

St.

Louis, MI Job Type:

Full-Time Are you friendly, motivated, and passionate about delivering outstanding service? Join our growing team at a fast-paced optometry office with seven locations, where we are committed to exceptional patient care and fostering a workplace built on a strong foundation of values. We're seeking a full-time Call Center Representative who is a team player ready to contribute to our positive reputation. Optical experience is a plus but not required—we're excited to train the right candidate! Our practice is built on a strong foundation of values that guide how we work, interact, and serve. As part of our team, you'll be expected to embody these core principles, which are integral to maintaining a positive and productive workplace. These values reflect our commitment to excellence, personal growth, and delivering exceptional patient care:

• Contribute to

Our Positive Reputation:

Build trust and loyalty with patients, team members, and the community by providing exceptional service and maintaining a professional, polished appearance.

Humbly Confident:

Lead with confidence and a willingness to learn and grow.

Pursue Excellence:

Strive to exceed expectations in all aspects of your role.

Exude Professional Maturity:

Demonstrate accountability, poise, and integrity in all interactions.

Responsibilities:

• Answer incoming phone calls professionally and address patient inquiries.
• Schedule appointments efficiently to ensure smooth patient flow.
• Verify insurance benefits and co-pays accurately.
• Process payments for services and products over the phone.
• Coordinate patient referrals to specialists as needed.
• Update and maintain patient records with accuracy and confidentiality.
• Collaborate with team members to support seamless office operations.
• Assist in additional tasks and projects as assigned by management.

Qualifications:

• Previous experience in a customer service or administrative role (preferred).
• Strong communication and interpersonal skills.
• Proficiency in basic computer applications (e.g., Microsoft Office Suite, email, and scheduling systems).
• Ability to multitask and work efficiently in a fast-paced environment.
• Exceptional attention to detail and organizational skills.
• Friendly demeanor and commitment to providing outstanding patient care.
• Willingness to learn and adapt to new processes.
• Prior experience in an optometry or healthcare setting is a plus but not required.

What We Offer:

• Competitive salary and benefits package.
• Weekly payroll.
• Opportunities for professional development and growth.
• A supportive and collaborative team environment.
• Discounts on eyewear and eye care services.

How to

Apply:

If you're a proactive and detail-oriented leader passionate about creating a positive impact in a healthcare setting, we'd love to hear from you! Please submit your resume by applying through Indeed or by completing an application at any of our locations.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Flexible schedule Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person