Service Advisor - Genthe Chrysler Dodge Jeep Ram (Saline, MI) Genthe Automotive Saline, MI Job Details Full-time $60,000 - $90,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee discount Qualifications Hospitality Service writing Greeting customers English De-escalation techniques Conflict de-escalation Automotive customer education Driver's License Automotive service Automotive service record keeping Entry level Retail sales Client interaction via phone calls Full Job Description About the Role Let's be honest: nobody wakes up in the morning, hears a mysterious "clunk-clunk-squeak" coming from under their hood, and thinks, "Hooray! I get to go to the shop today!" That's where you come in. At Genthe CDJR in Saline , we're looking for a Service Advisor who can turn a customer's stressful car day into a "wow, that was actually awesome" day. You are part air-traffic controller, part translator (converting "car noises" into English for our tech team), and 100% the superhero of our service drive. If you love people, love cars, and love turning great service into a fantastic paycheck, welcome to your new home. What You'll Be Doing (Besides Being Awesome)

The Warm Welcome:

Greet customers like old friends, hear out their vehicle woes, and set realistic, transparent expectations. The "Car Whisperer"

Translation:

Partner with our wizard-level technicians to translate technical repair lingo into clear, easy-to-understand options for the owner.

The Game Plan:

Build accurate repair orders, check warranty details, and guide customers toward smart decisions for their vehicle's health and safety.

Proactive Updates:

Keep owners in the loop via text or phone so they're never left asking, "Is my Jeep ready yet?"

The Big Finish:

Hand back the keys to a happy customer who leaves knowing their ride is safe and ready for the road. What You Bring to the Table People Skills for

Days:

You can chat up anyone, de-escalate tension with empathy, and leave people smiling.

Juggling Ability:

You can switch between phone calls, walk-in customers, and shop updates without dropping the ball. Automotive Passion (or Curiosity): Previous Service Advisor / Service Writer experience is awesome! But if you have stellar customer service skills from retail, sales, or hospitality and a passion for cars, we can teach you the rest.

Tech Savvy:

You're comfortable learning dealership software and messaging tools.

Driver's License:

A valid driver's license and clean driving record (because we do occasionally move cars around!). Why You'll Love Working at

Genthe CDJR Uncapped Earning Potential:

Solid base pay + performance bonuses and commission. The better you take care of people, the more you make.

Health & Dental:

Keeping you and your family in top gear. 401(k): We invest in your future while you help drive ours. Paid Time Off (PTO): Because everyone needs time to recharge their batteries.

A Team That Has Your Back:

A positive, supportive culture where your hard work is noticed and rewarded.

Pay:

$60,000.00 - $90,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off

Work Location:

In person