Call Center Agents are responsible for the collection of sensitive information required to mobilize field office personnel. Data must be accurately entered into various software systems and will be transmitted electronically to field offices who will mobilize the appropriate personnel. Attention to detail, strong customer service skills, and the ability to provide compassionate and supportive responses while dealing with homeowners is a must. The call center is a 24-7-365 operation, so candidates will be assigned to the appropriate shift. Essential Functions Independently and professionally respond to incoming emergency calls from customers, referrals from fire or police departments, and Third Party Programs.

Assist customers with concerns and distribute all relevant data to field offices

Maintain a customer database to include detailed data entry into web-based third party

applications

Comprehensive understanding of customer service, principles, and practices

Work under time constraints to meet specific timelines

Attention to detail and keen sense of safeguarding other people's property and information

Responsible for maintaining a professional presence while answering calls

Use discretion as necessary when routing calls or providing information regarding the

organization to callers

Adapt quickly with changes to process and procedures within BELFOR to support insurance industry requirements and BELFOR emergency response personnel

Follow precise client required protocols and BELFOR procedures

Operate effectively and professionally in close team environment requiring self-motivation and ability to multitask in a fast-paced environment

Train new employees as needed

Flexibility with scheduling as shifts are likely to change based on the needs of the Call Center

Other projects and duties as assigned Must be available to work weekends, some holidays and occasional overtime on short notice during emergency situations

Proven ability to multi-task in fast-paced office environment

Quick learner, detail oriented and self-motivated

Strong written and verbal communication skills Physical Requirements Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time)

Sitting for extended periods of time

Manual dexterity needed for keyboarding and other repetitive tasks

The ability to bend, crouch, or stand as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. BELFOR Holdings is an Equal Opportunity Employer