Kotz Heating and Air | Waterford, MI Voted #1 in Oakland County's Top Family-Owned Company We are locally owned and operated, serving the residents of Oakland County, MI since 1929. Proudly serving Waterford, Clarkston, Birmingham, Royal Oak, Walled Lake, and the surrounding areas. We offer the highest quality the industry has to offer in heating, air conditioning, plumbing, indoor air quality, and water treatment services.

Position:

Customer Service - Office This position provides Top Notch customer service to our customers and field technicians by scheduling service calls, providing information on services, maintaining customer accounts and other administrative tasks for our service department.

Pay:

$20.00 - $25.00 per hour, depending on experience

Hours:

8:00am to 5:00pm

Schedule:

Monday through

Friday Benefits:

Medical 50% company paid for employeedependents Dental insurance Vision insurance Company paid Life Insurance policy 401K 6 Paid Holidays Paid Time Off Bereavement pay On-site Fitness Centerbeverages Other company insurance benefits What you will be doing: Customer service! Answering inbound calls, qualifying customer's needs, and prioritizing accordingly Scheduling calls for service technicians and plumbers Scheduling annual maintenance with customers Following up with customers on service recommendations given by the service tech after a schedule appointment. Other duties as assigned

What We Are Looking For:

2 years related experience in customer service in an office, call center, or retail setting, or equivalent combination of education and experience Multiline phone experience Proficient in Word, Outlook, and Excel

CRM / ERP

Customer Database management experience Enjoys talking with people all day, every day! Team oriented and ability to work independently General sales skills and aptitude Excellent communicationfollow up skills High school Diploma or equivalent