Customer Service Representative

Customer Service Representative 1st Heating & Cooling Waterford, MI Job Details Full-time $16 - $27 an hour 10 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Computer operation Computer literacy Administrative experience Clerical experience Appointment scheduling Office experience Full Job Description Job Summary We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team! In this vital role, you will be the friendly face and voice of our organization, providing exceptional support to our customers and ensuring their needs are met with professionalism and enthusiasm. Your positive attitude, organizational skills, and ability to handle multiple tasks will help foster lasting relationships and enhance customer satisfaction. This paid position offers an exciting opportunity to develop your office management and customer service expertise in a fast-paced environment. Responsibilities Greet customers promptly and courteously at the front desk, creating a welcoming atmosphere for all visitors and callers Manage multi-line phone systems efficiently, directing calls accurately and professionally while maintaining excellent phone etiquette Handle data entry tasks with precision using computer skills, including Microsoft Office, Google Workspace, and QuickBooks for bookkeeping and record keeping Assist with office management duties such as filing, proofreading documents, scheduling appointments, and calendar management Provide outstanding customer support by answering inquiries, resolving issues promptly, and maintaining a positive attitude at all times Support clerical functions including filing, document organization, and maintaining office supplies to ensure smooth daily operations Collaborate with team members to streamline administrative processes and improve overall office efficiency Skills Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and QuickBooks Excellent organizational skills with the ability to multitask effectively in a busy environment Exceptional phone etiquette skills combined with experience managing multi-line phone systems Bilingual abilities are highly desirable to serve diverse customer needs effectively Previous office experience including front desk management or administrative support is preferred Demonstrated clerical experience such as data entry, proofreading, filing, and calendar management Knowledge of medical or dental receptionist duties is a plus but not required Strong time management skills with the ability to prioritize tasks efficiently Personal assistant or office management experience that showcases reliability and professionalism Join us as a Customer Service Representative where your enthusiasm makes a difference! We value proactive individuals who thrive on helping others while honing their administrative talents in a supportive environment. This paid role offers growth opportunities for those eager to excel in customer service and office management fields.

Pay:

$16.00 - $27.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person