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S&G Stores

Customer Service Representative

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$37,223 / year median in Michigan

-12% projected decline

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Job Description

Summary:
Directly supports the store manager, making sure the store runs efficiently and follows all laws and policies. While also helping to maximize sales and maintain asset control.
Required Availability:
2nd Shift and Weekend Availability Between the
Hours of:
2pm and 11pm.
Responsibilities:
⦁ Provide excellent customer service leadership to all customers. ⦁ Acknowledge/Greet all customers that come into the store. ⦁ Ensure that all company policies are being followed. ⦁ Promote and maintains a clean and organized store appearance inside and out. ⦁ Efficiently process both cash and card transactions with integrity. ⦁ Ensure all merchandising and marketing programs are implemented properly. Including maintaining plan-o-gram integrity and appropriate sign placement. ⦁ Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products. ⦁ Monitor store activities to ensure that transactions are taking place in the proper manner ⦁ Respond quickly to all emergencies for the safety and security of customers and employees and notifying the appropriate individuals. ⦁ Unloading trucks for restocking the store.
Requirements:
⦁ Must have retail and food service experience. ⦁ Able to occasionally lift 50 pounds. ⦁ Able to frequently lift objects up to 10 pounds. ⦁ Able to stand for an entire shift. ⦁ Ability to periodically handle routine physical task such as climbing, squatting, kneeling, pushing, and/or pulling. ⦁ Comfortable working in intermittent temperatures for short periods of time. e.g., in the store, outside, and in the cooler. ⦁ Available to work carious shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.
FOR:
Stopandgo, SNG, Stop and Go, S&G, Stop and go stores
Job Type:
Full-time Pay:
$15.00 - $16.00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Vision insurance
Work Location:
In person

Benefits

  • 401(k) Plans
  • Health Insurance
  • Dental Insurance
  • Vision Insurance