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LC
Lake Central Bank
Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Minnesota data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$37,290 / year median in Minnesota
-15% projected decline
Job Description
Overview Join our dynamic team as a Customer Service Representative and become the friendly, helpful voice that makes every customer interaction positive and productive! In this role, you will be the first point of contact for clients, providing exceptional support through various communication channels. Your enthusiasm, organizational skills, and technical proficiency will ensure smooth operations and satisfied customers. Duties Warmly welcomes customers as they arrive Helps customers with routine financial transactions within time limits and established guidelines (deposits, withdrawals, loan payments, etc.) Handles incoming calls/walk-in traffic regarding basic questions Directs incoming calls/walk-in traffic when needed by having basic knowledge of employees roles in order to accurately connect the customer with the right employee Assists routine customers with safety deposit box Goes the "extra mile" to build trust relationships, customer loyalty and satisfaction Manages risk in every transaction and works diligently to detect fraudulent transactions to prevent losses All other duties as assigned