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24Restore

Client Experience Specialist

Entry-Level JobVerifiedNo experience needed
Pay: $18/hr
Posted: 8 weeks ago
Location: Anoka, MN (Onsite)
Last Updated: 2 weeks ago
Hours: Full-Time
Expires: 9/25/2026

Career Insights for Customer Service Representative (General)

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Based on Minnesota data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$37,290 / year median in Minnesota

-15% projected decline

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Job Description

Client Experience Specialist
  • Call Center & Claims 24Restore is a disaster restoration and construction company known for a strong, supportive team culture.
We're hiring an outgoing, tech-savvy Client Experience Specialist to support our Call Center and/or Claims department, helping homeowners navigate the restoration process from first call to final walkthrough.
Responsibilities:
  • Answer inbound calls and make outbound calls to clients, adjusters, and vendors
  • Enter and update job information using company software and systems
  • Explain services, timelines, and next steps to clients clearly and confidently
  • Support claims coordination and paperwork between clients, field crews, and insurance carriers
  • Follow up with leads and clients to keep projects on track What we're looking for:
  • Someone outgoing who's comfortable on the phone and genuinely enjoys talking to people
  • Persuasive but not pushy — you know how to help someone see the value in doing the right thing
  • Comfortable learning new computer systems and technology
  • Some prior customer service, phone, or office experience preferred
  • Reliable and team-oriented — we lean on each other here
Requirements:
  • Comfortable and confident on the phone
  • Outgoing personality with strong persuasion and customer service skills
  • Comfortable learning and using computers/software
  • Some customer service, call center, or office experience preferred
  • Reliable attendance; able to work occasional mandatory overtime
Schedule:
Monday-Friday, 8:00 AM-5:00 PM (occasional overtime required)
Pay:
$18
  • 20/hour plus incentives
Benefits:
  • 401(k) with company match
  • Paid time off (PTO)
  • Paid holidays
  • Health, Dental, and Vision Pay:
    $18.00
  • $20.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location:
In person