Call Center Representative responsible for handling high-volume inbound calls, triaging requests, routing callers, and escalating messages within a 24/7 support environment. Job Requirements High school diploma or GED. 1+ year of relevant call center, customer support, healthcare support, or related experience. Associate degree or an equivalent combination of education and experience may be considered. Experience handling high-volume inbound calls. Ability to work within a 24/7 call center environment. Ability to follow established call-handling and escalation procedures. Preferred Skills Experience in a healthcare, medical device, pharmaceutical, or clinical support environment. Experience triaging calls from healthcare professionals, patients, or sales representatives. Experience with call routing, paging, or message escalation systems. Job Responsibilities Serve as the first point of contact for inbound calls. Handle approximately 60-80 calls per day. Triage calls from healthcare professionals, patients, and sales representatives. Route external callers and sales representatives to appropriate internal personnel. Send messages and pages to designated personnel. Escalate urgent or priority communications according to established procedures. Document and process calls in accordance with call center requirements.

Pay:

18-21/hr Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria.

Disclaimer:

These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client.

Pay Details:

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for

Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.