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C
CPC
Customer Service Representative
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Job Description
Customer Service Representative
CPC 4200
Round Lake Road West (Show on map) Sep 09, 2026
Responsibilities:
Perform contract review on incoming customer purchase orders, to include: pricing, ship dates, bill-to and ship-to addresses, valid CPC part numbers and order quantities
Accurate processing of new and updated customer purchase orders in ESKER optical character recognition program and Oracle ERP System
Create and update customer quotes in Oracle ERP System
Ensure accurate email contacts are entered for sales order acknowledgements, packing slips and invoices
Work collaboratively with the CPC Specialist and Supply Chain to provide customers with accurate shipping dates throughout the order cycle
Process incoming credits, debits, and RMAs accurately and timely utilizing Microsoft CRM and Oracle ERP System
Input order entry complaints into CRM Microsoft system and process to completion
Collaborate with shared services on improvement processes
Manage multiple shared incoming email inboxes
Partner with CPC Specialist to provide exceptional service to internal and external customers
Performs other job duties as assigned to meet business needs.
Qualifications:
Basic Requirements:
2+ years of experience in customer service
Type at minimum 70 WPM with 99% accuracy
Strong attention to detail
This role may require up to 5% travel. Candidates should be comfortable with occasional travel as needed to support business objectives.
Preferred Skills:
5+ years of experience in customer service
2+ years of Oracle experience