Deposit Services Representative

Deposit Services Representative Department:

Deposit Services Position Type:

Full-Time, Non-Exempt Compensation Range:

$19.00•23.00 per hour

Reports To:

Deposit Services Division Manager

POSITION SUMMARY

This position serves primarily external customers; however, responsibilities also include serving internal customers whenever the opportunity presents itself. This position does not involve direct day to day supervision of employees. Confidentiality of customer information cannot be overstated. It is expected that all customer information be kept in the strictest confidence. We must do whatever it takes to ensure that our relationships with the public are not jeopardized. This position is a first "point of contact" for people entering the bank and looking to open new accounts. Therefore, the first impression should be lasting and positive. The purpose of this position is to counsel customers on their account and banking needs, perform the necessary tasks to fill those needs, and promote use of all other products and services that the bank offers.

SKILLS & ABILITIES

Customer Service:

Ability to provide and build excellent customer relationships. Understands the ultimate goal of customer satisfaction and retention

Accountability:

Capable of exercising good judgement and confidence to execute

Professionalism and Attitude:

Present self in a professional manner maintaining the integrity and goals of the Bank, and exhibit positive and approachable attitude

Follow-up and Responsiveness:

Respectful of commitments made with others, promptly returns phone calls and emails Attention to

Detail:

Produces accurate work and takes pride in quality of work, with correcting errors without prompting Collaboration and Working with

Others:

Ability to work and communicate effectively with both internal and external customers and as a team. Proficient in use of technology

DUTIES & RESPONSIBILTIES

Open any type of deposit account offered by FNBB, follow required identification procedures of new and existing customers, and use appropriate methods to determine acceptance of new accounts and initial deposits Maintain interest bearing accounts for Certificate of Deposits (COD) and Individual Retirement Accounts (IRA) following regulations Place orders for checks, deposit slips, and endorsement stamps Update customer information, following proper Customer Identification Procedures (CIP) Complete night depository agreements for business customers Answer telephone inquiries and items pertaining to deposit accounts Gain an expert knowledge on all types of accounts and services offered, as well as associated rules and regulations pertaining to deposit products Process the redemption of savings bonds Assist customers with outgoing and incoming wire transfers Order foreign currency upon customer request Educate eligible customers about 55 Connection, Teen and Young Investors Clubs Assist and recognize cross-selling opportunities for all products and services offered by FNBB. Troubleshoot issues for customers when needed Back-up for Safe Deposit Box and Concierge Attend required staff meetings Follow security procedures Support a diverse and inclusive culture Abide by all policies, procedures, and expectations set forth in the Employee Manual or requested by Management HOURS 8:00am•5:00pm, Monday through Friday Scheduled between the hours of 8:00am•12:00pm on rotating Saturday schedule This position is not eligible for hybrid work It is expected that work be completed, therefore additional hours may be required in order to accomplish certain tasks Timecards are required and any time over 40 hours will be paid

COMPENSATION RANGE

The compensation range for this position is: $19.00•23.00 per hour. This range reflects the base wage for this position. Please note that the specific compensation for this role will be determined based on your experience, qualifications, and internal equity considerations.

JOB REQUIREMENTS

Education :

High school diploma or equivalent required

Experience :

Previous banking experience preferred, training will be provided

PHYSICAL DEMANDS/WORK ENVIROMENT

Manual dexterity for repetitive use of computers, calculators, and telephones Sit for extended periods of time Primary work environment for this position is that of a typical office setting

BENEFITS

Health and Dental Insurance (partially employer paid) HSA (employer contributions) Vision Insurance Medical & Dependent Care FSA Employer paid Life & Long-Term Disability Insurance Optional Life Insurance AFLAC Employee Stock Ownership ("ESOP") Profit Sharing Paid Parental Leave Paid Time-Off ("PTO") Paid Holidays Employee Assistance Program ("EAP") Clothing Reimbursements Additional in-house products

COMMITTEE DESIGNATIONS

None at this time First National Bank Bemidji is an Equal Employment Opportunity ("EEO") and Affirmative Action ("AA") employer of women, minorities, individuals with disabilities and veterans. First National Bank of Bemidji has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and First National Bank of Bemidji reserves the right to change this job description and/or assign tasks for the employee to perform, as First National Bank of Bemidji may deem appropriate.