An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.
American Family Insurance - Customer Service Representative Whiting & Associates, Inc. Blaine, MN Job Details Full-time $20 - $27 an hour 2 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Opportunities for advancement Qualifications Life Insurance License Phone communication Property & Casualty License High school diploma or GED Property casualty insurance
Full Job Description Benefits:
401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance
Position:
AMFAM Customer Service Representative Location:
Blaine, MN Are you a positive, motivated individual looking to join a top-performing team? Whiting & Associates of American Family Insurance is seeking a dynamic Licensed Customer Service Representative with American Family Insurance experience to provide exceptional service to our valued customers. Why Join Us? At Whiting & Associates, we are passionate about people and protecting their dreams. We specialize in auto, home, life, commercial, and farm insurance, and have been recognized for excellence in customer service and sales. We are expanding our outstanding team and want you to be a part of our success story!
What We Offer:
Competitive Compensation:
Base hourly is $23 to $28 hourly + Commission + Bonus opportunities
Career Growth:
Clear career paths with opportunities to advance to
Service Manager or Agency Operations Manager Work-Life Balance:
Monday through
Thursday:
8:45 AM to 5:15
PM, Friday:
8:45 AM to 4:00
PM Key Responsibilities:
Service-Related:
Deliver personalized, professional customer service experiences by building trust and developing strong customer relationships. Respond to customer inquiries regarding coverages, billing, claims, or products following established agency processes and procedures. Drive customer satisfaction by adhering to American Star best practices: Personal Insurance Review, rate revision notification, and claims process. Process changes to existing accounts and policies. Assist customers with claims by directing them to the appropriate Claims Department contacts and resources and follow up to ensure customer needs are addressed.
Sales-Related:
Participate in reviews of existing coverages and advise customers regarding policy options. Estimate and quote policy premiums in compliance with underwriting guidelines. Identify cross-selling opportunities during customer interactions and take appropriate action. Contact appropriate business partners for guidance when needed.
Required Skills & Traits:
Consistently maintain a positive, upbeat attitude Outstanding at follow-up Excellent communication skills: Phone, Written, Interpersonal Ability to prioritize and transition between tasks quickly and efficiently. Coachable, accountable, and possess a strong work ethic. Ability to produce a high volume of quality work and learn quickly.
Education & Experience:
High School Diploma required Associate or bachelor's Degree preferred but not required Property, Casualty & Life licenses are required for this position Be prepared to discuss which of these paths feels like the best fit for you and why during the interview process. How to
Apply:
If you are ready to join a passionate team and make a difference, please e-mail your resume to .
