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IQ Resource Group, Inc.

Customer Service Representative

Pay: $50,000–$60,000/yr

Posted: 3 weeks ago

Location: Brooklyn Center, MN (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/6/2026

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Based on Minnesota data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$37,290 / year median in Minnesota

-15% projected decline

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Job Description

Customer Service Representative IQ Resource Group, Inc.•3.8 Brooklyn Center, MN Job Details Full-time $50,000•$60,000 a year 1 hour ago Benefits Health insurance Qualifications Sales support Microsoft Office Manufacturing facility experience Productivity software Freight SAP ERP Office experience Full Job Description IQ Resource Group is seeking a Customer Service Representative for a growing manufacturing company in Brooklyn Center, MN area!

Schedule:

Monday-Friday 8:00am-5:00pm OR 8:30am-5:00pm

Employment Type:

Full-Time•Temp to

Hire Pay:

$50,000•60,000 a year This individual will have an important role in supporting customers, sales and internal representatives throughout the order process.

Responsibilities:

Serve as a main point of contact for customers and sales representatives by phone and email. Answer questions regarding products, orders, services, and general customer needs. Enter and process purchase orders while ensuring all information is accurate and complete. Coordinate shipping and freight requirements to help ensure on-time delivery. Obtain and process freight estimates for customer orders. Review and coordinate customer sample requests with the appropriate internal teams.. Work closely with production, warehouse, and shipping departments to track orders and resolve issues. Assist with customer concerns and follow through to help find a resolution. Provide administrative and order support to the sales team as needed.

Qualifications:

Must have at least 5 years of customer service, sales support, order management, OR related experience in an office environment, ideally at a manufacturing company. Must have SAP experience. Must have strong communication skills, both written and verbal. Ability to manage multiple tasks, orders, and priorities at one time. Strong problem-solving and follow-up skills. Comfortable working with customers as well as multiple internal departments. Proficient with Microsoft Office and able to learn new systems and software. IND123

Pay:

$50,000.00•$60,000.00 per year

Benefits:

Health insurance Application Question(s): Do you have SAP Experience? Experience in Manufacturing environment? Proficient in Microsoft Office?

Work Location:

In person