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QC
Quantronic Corporation
Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Minnesota data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$37,290 / year median in Minnesota
-15% projected decline
Job Description
Quantronic is an electronic contract manufacturer working with leading edge technology, specializing in Printed Circuit Board (PCB) assembly. We have been in business for 30+ years serving customers in the industrial, medical, aerospace and communications industries. We are seeking self-driven individuals to join our team. We offer a great working environment, excellent opportunity for professional growth as well as great benefits. At Quantronic, we celebrate diversity and are committed to creating an inclusive environment for all employees. Quantronic is proud to be an equal opportunity employer. Position Purpose Ensures seamless order management, accurate customer communication, and efficient quoting support while maintaining strong relationships and collaborating with internal teams to enhance the customer experience Responsibilities/Job Duties Processes and tracks customer orders from entry to fulfillment, ensuring accuracy in part numbers, quantities, and delivery schedules. Serves as a point of contact for customer inquiries, providing timely updates on order status, quotes, and deliveries while maintaining clear and professional communication. Assists in preparing RFQs and pricing requests in coordination with the sales and quoting teams, ensuring timely and accurate responses. Maintains accurate customer records in CRM systems, tracking interactions, follow-ups, and customer feedback for continuous improvement. Collaborates with internal teams, including sales and quoting, to streamline processes and ensure customer needs are met efficiently. Monitors and adjusts workflows as needed to improve order management efficiency and responsiveness. Assists with processing Return Material Authorizations (RMA) as needed. Qualifications High School diploma or Bachelor's degree in a related field; • Strong customer service. Strong verbal and written communication for handling customer inquiries and updates. Ability to build and maintain long-term customer relationships. Experience with ERP and CRM software for order processing and tracking, preferred, not required. Ability to generate reports and manage customer data efficiently. Problem-solving skills to address order, shipment, and quality concerns. Strong attention to detail and organizational skills. to ensure accuracy in orders and documentation. Ability to collaborate with internal teams to improve workflows and efficiency. Problem-solving skills to address order, shipment, and quality concerns. Strong attention to detail to ensure accuracy in orders and documentation. Ability to collaborate with internal teams to improve workflows and efficiency.