At Regalo International and Carlson Pet Products we aim to provide excellent customer service that builds a long-term relationship with families (human or pets)! As a Customer Service Representative, you will contribute to this goal by fielding customer support inquiries, processing customer transactions, and maintaining customer satisfaction. The Customer Service Representative will resolve issues with etiquette and maintain a positive customer experience. In this role you will collaborate with other departments for product training, escalating customer inquiries, and reporting necessary data. This job requires the ability to reliably be in the office during our work hours. This position reports to the Customer Service Manager.

Responsibilities:

Assist customers in a professional and timely manner via phone, email, and live chats Analyze customer needs and provide appropriate solutions or recommendations Collaborate with various Carlson/Regalo team members to report and escalate issues Process dropship orders, quote prices, and related data entry Become a Product Expert, ongoing product training Assist in returns and replacements Track status of orders Perform other duties as assigned by management

Qualifications:

Excellent written and verbal communication skills Strong Typing skills Strong problem-solving skills Ability to work independently and as part of a team Previous experience in customer service is preferred Working knowledge of Zendesk, NetSuite and Shopify a

PLUS Additional Info:

Location:

Onsite in

Burnsville Schedule:

Full-time (8:00-5:00 Mon-Thurs; 8:00-2:30 Fri)

Job Type:

Full-time Pay:

From $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Ability to

Relocate:

Burnsville, MN 55306: Relocate before starting work (Required)

Work Location:

In person