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Customer Experience Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Minnesota data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$37,290 / year median in Minnesota
-15% projected decline
Job Description
Customer Experience Representative
Chanhassen, MN Temporary $22.00 - $22.00/hr Onsite Job Description
Customer Experience Representative We're seeking customer-focused professionals to deliver high-quality service and support across multiple programs. In this role, you'll assist customers via phone and correspondence, resolve inquiries, process account updates, and support retention through up-selling and cross-selling when appropriate. What You'll Do
Handle inbound customer calls and written inquiries with professionalism
Provide accurate information and resolve customer issues efficiently
Meet performance goals for quality, productivity, and attendance
Process customer requests, documentation, and correspondence
Use product knowledge to support retention and sales opportunities
What We're Looking For
Associate's degree and 1-2 years of experience, or equivalent combination
Prior call center or customer service experience preferred
Background in sales and/or upselling
Strong communication skills and attention to detail
Proficiency with Microsoft Word, Excel, and Outlook
Reliable, team-oriented, and motivated to learn
Why Join Us
Competitive pay and comprehensive benefits
Paid time off and 401(k) with company match
Training, tuition reimbursement, and growth opportunities
Supportive, collaborative work environment
Additional Info:
Pay range: $22/hr
Schedule:
Monday- Friday flexibility to work 7am-7pm (8-hour schedule will be determined within those hours)
Location:
100% onsite, Chanhassen All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
Job Reference:
JN -092026-430479
Benefits
- Paid Time Off (PTO)
- Financial Aid/Assistance
- Dental Insurance
- 401(k) Plans