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NH
New Heights Hospitality
Guest Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Minnesota data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$37,290 / year median in Minnesota
-15% projected decline
Job Description
Overview Join our dynamic team as a Guest Service Representative and become the friendly face that welcomes and assists our valued guests. In this energetic role, you will deliver exceptional customer service, manage sales transactions, and ensure a positive shopping experience for everyone who walks through our doors. Your enthusiasm and proactive approach will help create a lively, welcoming environment where guests feel appreciated and understood. This paid position offers an exciting opportunity to develop your retail skills while making a meaningful impact on our customers' day. Responsibilities include and are not limited to welcoming guests and providing excellent hospitality, answering phones, checking guests in/out, helping to stock breakfast, handling payments, hotel laundry, making reservations, etc. Weekend rotation is required. Shifts are 7am-3pm with possibly an occasional 3pm-11pm Join us in creating memorable experiences! This is more than just a job — it's an opportunity to develop your skills in guest service, sales, and operations while making a positive difference every day.