Hotel Guest Service Representative 3pm-11pm Microtel Inn & Suites by Wyndham Eagan, MN Eagan, MN Job Details Part-time $16 - $17 an hour 12 hours ago Benefits Paid time off Employee discount Qualifications Bilingual Multilingual Night audit Hospitality Management Multi-line phone systems Full Job Description Job Summary We are seeking an energetic and dedicated Hotel Guest Service Representative to create memorable experiences for our guests from the moment they arrive. In this vital role, you will serve as the friendly face of our hotel, ensuring seamless check-in and check-out processes, addressing guest inquiries, and providing exceptional customer service. Your enthusiasm and hospitality expertise will foster a welcoming environment that encourages guest loyalty and satisfaction. Whether managing front desk operations or assisting with guest relations, your proactive approach will be key to delivering outstanding hospitality every day. Responsibilities Greet guests warmly upon arrival, ensuring a smooth and efficient check-in experience while providing detailed information about hotel amenities and services Manage reservations, cancellations, and modifications accurately using hotel management software Handle guest inquiries via phone and in person with professionalism, courtesy, and promptness, demonstrating excellent phone etiquette and multi-line phone system skills Assist guests with requests such as room changes, local recommendations, or special accommodations to enhance their stay Maintain guest relations by addressing concerns promptly and professionally, turning challenges into positive experiences Collaborate with housekeeping, maintenance, and management teams to ensure guest needs are met efficiently and effectively Skills Proven experience in hospitality management or hotel front desk operations with a strong focus on customer service excellence Multilingual abilities or bilingual skills to communicate effectively with diverse guests from around the world Knowledge of hotel management systems and reservation software for efficient operations Strong understanding of guest services, hospitality standards, and resort amenities Excellent communication skills coupled with professional phone etiquette and the ability to manage multi-line phone systems confidently Experience in night audit procedures and hotel accounting practices is a plus Ability to handle high-pressure situations gracefully while maintaining a positive attitude Join our team where your hospitality expertise will shine! We're committed to fostering a vibrant work environment that values your skills in guest relations, multilingual communication, and hotel management. Bring your passion for hospitality to life by delivering memorable experiences that keep guests coming back!

Pay:

$16.00 - $17.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person