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The UPS Store

Customer Service Representative

Pay: $30,714/yr
Posted: 07/12/2026
Location: Faribault, MN (Onsite)
Last Updated: 1 week ago
Hours: Full-Time
Expires: 10/3/2026

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Based on Minnesota data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$37,290 / year median in Minnesota

-15% projected decline

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Job Description

Customer Service Representative 320 4th Street NW, Faribault, MN 55021 $13
  • $15 an hour
  • Part-time, Full-time $13
  • $15 an hour
  • Part-time, Full-time Job Summary The UPS Store in Faribault is seeking a dedicated, customer-focused Customer Service Associate to join our team.
In this role, you will provide exceptional service to customers, handle shipping and receiving transactions, and assist with a variety of logistics needs. If you thrive in a fast-paced environment and enjoy problem-solving, this is an excellent opportunity to grow your skills with a respected brand in the shipping and business services industry. Key Responsibilities Greet and assist customers in a professional, friendly manner. Handle package shipping, receiving, and tracking inquiries efficiently. Provide accurate information about The UPS Store's products, services, and pricing. Process shipments and ensure compliance with shipping regulations. Operate point-of-sale systems and accurately handle cash, credit card, and other payment transactions. Resolve customer concerns and complaints in a timely, courteous way. Maintain a clean, organized, and professional work environment. Assist with stocking and inventory management of shipping and office supplies. Follow company policies, safety procedures, and operational guidelines. Qualifications & Skills High school diploma or equivalent (GED) required. Previous customer service or retail experience preferred. Strong communication and interpersonal skills. Ability to multitask and work efficiently in a fast-paced environment. Basic computer skills, including proficiency with point-of-sale systems. Ability to lift and carry packages up to 50 lbs . Availability to work flexible hours, including evenings, weekends, and holidays. Notary Public certification preferred but not required. Important Note This position is with an independently owned and operated UPS Store franchise location in Faribault . It is not a corporate UPS position. How to Apply If you are a team player with a passion for delivering excellent customer service, we invite you to apply today! Apply Now!
Job Types:
Full-time, Part-time Pay:
$13.00
  • $15.
00 per hour
Benefits:
Flexible schedule
Work Location:
In person