A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Help keep an entire operation moving. At Neighborhood Home Services, dispatch isn't a support role—it's one of the most important positions in our company. Our Operations Dispatch Coordinators are responsible for orchestrating the daily movement of technicians, communicating with customers, solving scheduling challenges, coordinating sold work, managing warranty calls, reviewing invoices, and making real-time operational decisions that keep our business running efficiently. If you're someone who enjoys solving problems, thrives in a fast-paced environment, and takes pride in keeping everything organized, we'd love to meet you. Who We Are Neighborhood Home Services is a fourth-generation, family-owned company that has proudly served Central Minnesota homeowners since 1947 . While we've grown over the years, we've never lost what makes us different—a family atmosphere where people genuinely enjoy coming to work, support one another, and celebrate success together. We believe great companies are built by great people, not perfect people. We're looking for someone who is driven, curious, accountable, and always willing to learn. You don't need to know everything on day one—we certainly don't. We value people who take ownership, learn from mistakes, and continuously improve. Everything we do is guided by our
PATCH Values:
P ositivity A ccountability T eamwork C ommitment to Improvement H onesty & Integrity If those values sound like you, you'll probably feel right at home here. What You'll Do As one of our Operations Dispatch Coordinators, you'll own the execution of the daily service schedule from the moment a customer books an appointment until the work is complete. Every day is different, but your responsibilities will include: Schedule & Dispatch Operations Schedule and dispatch HVAC, Plumbing, and Electrical technicians Optimize technician routes throughout the day Balance emergency calls, maintenance, sold work, callbacks, warranty calls, and estimates Fill schedule gaps and maximize technician productivity Coordinate same-day opportunities Make real-time scheduling decisions as conditions change Customer Communication Keep customers informed about technician arrival times and scheduling updates Coordinate follow-up appointments Schedule callbacks and warranty visits Deliver an exceptional customer experience with every interaction Operational Coordination Monitor technician progress throughout the day Coordinate with Service Managers, Sales, Warehouse, Accounting, and the Call Center Assist with workload planning during busy seasons Identify operational issues before they become customer problems Administrative Responsibilities Review invoices for accuracy Recreate sold jobs in ServiceTitan Coordinate warranty documentation Process rebate paperwork Maintain accurate operational records Ensure jobs move smoothly through every stage of completion What We're Looking For We're looking for someone who: Loves solving problems Can think several steps ahead Stays calm under pressure Enjoys multitasking Communicates confidently with customers and teammates Takes ownership of their work Pays close attention to details Wants to continuously improve Home service experience is helpful—but a positive attitude, strong work ethic, and willingness to learn are even more important. Preferred Qualifications Dispatching or scheduling experience Customer service experience Experience in HVAC, Plumbing, Electrical, Construction, or Home Services ServiceTitan experience (preferred but not required) Strong computer skills Microsoft Office proficiency What We Offer We believe taking care of our employees allows them to take better care of our customers.
Benefits include:
100% Company-Paid Health Insurance (Employee) 100% Company-Paid Dental Insurance (Employee) HSA plan with company contribution Optional Vision Insurance Optional Life Insurance Optional Short-Term Disability Optional LegalShield Optional Accident & Cancer Insurance Simple IRA with company match Paid Time Off Six paid holidays Paid birthday off (when your birthday falls on a weekday) Ongoing training and professional development Monthly performance bonus opportunities Career advancement opportunities within a growing company Why This Role Is Different This isn't a traditional dispatch position where you're simply moving calls around a board. You'll be a key member of our Operations team, empowered to make real-time decisions that improve efficiency, support technicians, delight customers, and help drive the success of the business. If you enjoy being the person who keeps everything running smoothly, this is the role for you. Join the Neighborhood Family If you're looking for more than just another job—and want a career where your work truly matters—we'd love to hear from you. Apply today and help us continue serving Central Minnesota homeowners with the exceptional service they've trusted since 1947. Equal Opportunity Employer Neighborhood Home Services is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.
Work Remotely No Job Type:
Full-time Pay:
$40,000.00 - $50,000.00 per year
Benefits:
401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance
