A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Part-time Customer Service Representative Reports To:
Store Manager and Assistant Manager Job Objective:
This position is responsible for positive and courteous customer engagement through operating the cash register and electronic scanner to itemize and total customers purchase, receive payment, and assist in bagging purchases. This position reports to and receives direction from the Store Manager and Assistant Manager. Primary duties include ensuring proper and efficient store operations during the assigned shift within Company policies and procedures and in such a manner that contributes to the increased profitability of the store and exhibits commitment to customer service.
Principal Duties and Responsibilities:
Greet customers and promote outstanding customer service with all guests and associates. Responsible for accurate cash handling. Accepting money and providing change to customers. Handle customer complaints, take prompt and appropriate action to resolve the problem, or determining when to escalate the problem to management. Drive sales through effective communication with customers. Complete any paperwork required. Keep accurate logs of transactions as necessary. Inform supervisor of equipment breakdown or adjustments required. Follow appropriate food-handling procedures. Making sure that shelves and racks are stocked, clean and neat. Strong attention to detail and problem-solving skills. The staff is responsible for the upkeep and appearance of every part of the store including restrooms and storefront. Follow all procedures on daily duties, closing and opening procedures and ensure that all transactions are correct, and all mistakes are noted or fixed. Adhere to all City, County, and State regulations, policies, laws, and ordinances. Maintain a clean and customer friendly environment inside and outside the store. Protect store assets by being aware of security processes, checking IDs when appropriate, and being alert and aware of the behavior of people in the store. Maintain and develop Staples Enterprises, Incs corporate image and reputation via ethical activities, confidentiality, and great customer service. Continuous improvement through self-development and educational training and attend all training sessions required by law and the Company. Qualifications of the
Position:
Excellent customer service skills. Strong communication skills. Ability to read and follow written instructions. Able to work in a fast-paced environment. Physically able to perform light to medium lifting (50 lbs.), pushing, pulling, reaching, bending, and walking. Ability to manage and prioritize a variety of activities simultaneously. Ability to stand for several hours at a time. Must be available to work days, evenings, weekends, and holidays. Exposure to outside weather conditions and walk-in cooler and freezers frequently. Ability to handle raw, frozen, and cooked food products, where applicable. Ability to work with nuts and other allergens.
