One Table, One Team Where every seat matters. Search Jobs Search Jobs Keywords Location When autocomplete results are available use up and down arrows to review and enter to select. Touch device users, explore by touch or with swipe gestures. Radius Radius 5 miles 15 miles 25 miles 35 miles 50 miles Search Sr. Customer Service Specialist Hopkins, Minnesota Apply Save Job

ID 26-4054

Date posted Aug. 30, 2026 Category Corporate •role can be based in either Hopkins or Marshall MN HQ's •At CJ Schwan's , we don't just make food — we help create moments that matter. From kids devouring pizza after soccer practice, to students laughing over dumplings in a cafeteria, to families enjoying pie during the holidays, our team members play an important role in bringing those everyday moments to life. Our portfolio includes iconic pizzas, global flavors, and timeless desserts from brands like Red Baron®, bibigo®, Tony's®, Big Daddy's®, Freschetta®, Pagoda®, Edwards® and Mrs. Smith's ®. Enjoyed in homes, schools, restaurants and just about everywhere people shop and eat, our products reflect a commitment to quality, innovation, and the power of food to bring people together. Join our Customer Service team as a Senior Customer Service Specialist, where you will play a critical role in delivering exceptional customer experience. You'll serve as the primary point of contact for order management, partnering with customers, Sales, Supply Chain, Transportation, and Distribution to ensure orders are delivered accurately and on time. If you enjoy solving complex problems, building strong relationships, and identifying ways to improve processes, this is an opportunity to make a meaningful impact every day.

What You Will Do:

Order Execution Manage customer orders from receipt through delivery, ensuring accurate billing and timely, complete shipments. Partner with customers to resolve order changes and exceptions while optimizing inventory flow. Coordinate with manufacturing, distribution, transportation, Sales, and Sales Planning to proactively resolve fulfillment issues. Ensure compliance with KSOX and regulatory requirements throughout the order management process. Arrange transportation as needed, balancing customer expectations with cost-effective shipping solutions. Reporting & Analysis Analyze inventory and customer demand to identify potential shortages and develop proactive solutions. Communicate inventory constraints and product availability to customers and internal stakeholders. Monitor customer service metrics and scorecards to identify trends and recommend service improvements. Prepare KPI reporting for key customer accounts and monthly case fill performance. Problem Solving & Collaboration Partner cross-functionally with Sales, Supply Chain, Transportation, IT, and other teams to resolve customer issues and improve the order-to-delivery experience. Participate in customer and cross-functional meetings to strengthen relationships and support business objectives. Identify recurring issues, recommend process improvements, and help implement solutions that improve service while reducing costs. Escalate significant inventory or delivery issues and provide recommendations to minimize future disruptions.

What We Look For:

5+ years of experience in customer service, customer support, or process improvement role Experience in the consumer-packaged goods (CPG) or supply chain industry preferred Results-driven with strong organizational and prioritization skills Strong problem-solving, communication, and interpersonal skills, with the ability to build relationships, collaborate effectively, and deliver excellent customer service Proficient in Microsoft Office (Excel, Word, and Outlook); SAP experience is a plus

What We Offer:

The base salary range for this position is $60,000 to $99,000 annually, with eligibility for a 10% annual incentive bonus based on organizational performance. The range reflects factors such as experience, skills, education, certifications, and location, and starting salary may fall anywhere within the stated range. Beyond base salary, we offer a competitive Total Rewards package designed to support your overall well-being, including comprehensive health benefits, time off programs, and retirement and financial offerings. CJ Schwan's and its subsidiaries are Equal Opportunity Employers. All qualified applicants will be considered without regard to race, color, religion, gender, age, disability, veteran status, national origin, or any other protected characteristic. We provide reasonable accommodation for individuals with disabilities or sincerely held religious beliefs. For accommodation requests or assistance with the application, please email career.search@schwans.com . #LI-EH1 Apply Save Share This Job LinkedIn Facebook X Email Sr. Customer Service Specialist check out this location Jobs For You Featured Jobs Recently Viewed Jobs Saved Jobs Executive Chef of Culinary Services Hopkins, Minnesota, Milwaukee, Wisconsin, Atlanta, Georgia, Chicago, Illinois, Philadelphia, Pennsylvania, Dallas, Texas Culinary Services Part-Time Merchandiser Chicago, Illinois Merchandiser Principal Project Engineer Minneapolis-St. Paul-Bloomington, Minnesota, Florence, Kentucky, Cleveland, Ohio, Indianapolis, Indiana, Dayton, Ohio, Chicago, Illinois, Cincinnati, Ohio, Columbus, Ohio, Nashville, Tennessee, Detroit, Michigan Engineering Route Sales Representative Orland Park, Illinois, Cicero, Illinois Driver & Route Sales Jobs You have not viewed any jobs. View Open Positions You currently have no saved jobs to view. Please browse our open positions and save your favorites. You will be able to view them here when you revisit this page. View Open Positions Sign up for Job Alerts Don't see what you're looking for? Sign up and we'll notify you when roles become available. Email Address • Interested In Search for a category and select one from the list of suggestions. Search for a location and select one from the list of suggestions. Finally, click "Add" to create your job alert. Category When autocomplete results are available use up and down arrows to review and enter to select. Touch device users, explore by touch or with swipe gestures. Location When autocomplete results are available use up and down arrows to review and enter to select. Touch device users, explore by touch or with swipe gestures. Add Corporate, Hopkins, Minnesota, United States Remove Corporate, Marshall, Minnesota, United States Remove Confirm Email By submitting your information, you acknowledge that you have read our privacy policy (opens in new window) and consent to receive email communication from

CJ SCHWAN'S.

Register Find out more about who we are Timeline Video At CJ Schwan's, we believe in creating a workplace that's as enjoyable as our food. Recently, our HR team was surprised with Bibigo Steamed Dumplings, bringing smiles and deliciousness to the office. It's these tasty perks and fun moments that make working here so special. Join our team and experience the joy of being part of a company that values great food and a great work environment! Schwan's People Magazine Dive into the latest edition of Moment Makers Magazine and discover the stories of our incredible team members and how they create moments of connection through the food we make. From heartwarming employee success stories to exciting company updates, our Spring 2026 edition shows how our people are creating a world of flavors for every table. We're Schwan's Employees What makes CJ Schwan's so special? Let our Employees tell you themselves in their own words! Our Brands Previous Next Go to slide 1 Go to slide 2 Go to slide 3 Learn More