Overview We are seeking a energetic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly voice and helpful face that ensures our clients receive exceptional support and service. Your enthusiasm, organizational skills, and technical proficiency will help create a positive experience for every customer. This position offers an engaging environment where your communication skills and office management expertise will shine, making a real difference in our clients' satisfaction and loyalty. This position also comes with opportunites such as moving to full-time and getting a property and casualty license. Duties Respond promptly and professionally to customer inquiries via multi-line phone systems and email. Provide accurate information about products, services, and account details while maintaining excellent phone etiquette. Manage front desk operations, including greeting visitors, handling incoming calls, and directing clients efficiently. Utilize Microsoft Office Suite, including Word and Excel spreadsheets, to document interactions, update client records, and perform data entry tasks. Support office management functions such as calendar management, appointment scheduling, and utilizing a management system. Assist with clerical duties like organizing files, sending out mail, and maintaining office supplies. Collaborate with team members to ensure timely resolution of customer issues while demonstrating strong organizational skills and attention to detail. Qualifications Proven experience in customer service or front desk roles within an office environment. Strong computer literacy with proficiency in Microsoft Office applications, spreadsheets, data entry, and productivity software. Excellent verbal communication skills with a professional phone manner; bilingual abilities are a plus. Familiarity with multi-line phone systems and office management tools such as calendar software or management systems. Demonstrated organizational skills with the ability to multitask effectively in a fast-paced setting. Ability to maintain confidentiality and demonstrate strong time management skills to prioritize tasks efficiently. Join us in delivering outstanding customer support while developing your administrative expertise! We are committed to fostering a positive work environment where your skills are valued, and your growth is supported through comprehensive training and ongoing development opportunities.

Pay:

$18.00 - $20.00 per hour Expected hours: 25.0 per week

Benefits:

Flexible schedule Paid time off

Work Location:

In person