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RI
Rose International
Customer Service & Order Entry Representative - SAP Medical Device
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Minnesota data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$37,290 / year median in Minnesota
-15% projected decline
Job Description
Required Education:
High School DiplomaSkills Required:
- 3-5 years of customer service and/or call center experience
- Experience working with SAP ERP or similar enterprise resource planning systems
- Strong proficiency with Microsoft Office applications, including Outlook, Excel, and OneNote
- Demonstrated ability to multitask and navigate multiple systems simultaneously
- Strong typing and data entry skills
- Excellent problem-solving abilities with a patient, professional, and customer-focused approach
Skills Desired:
- Prior Call Center experience in a high-volume environment
- Medical Device industry knowledge or experience
- Experience supporting customers in a regulated or healthcare-related environment
Position Overview:
- The Customer Service Representative will support customers by processing orders, handling inbound customer inquiries, and completing various customer service transactions
- This role is responsible for entering customer orders accurately, answering approximately 12-15 inbound calls per day, processing returns, and ensuring timely resolution of customer issues
- The ideal candidate will possess strong communication skills, attention to detail, and the ability to provide exceptional customer service in a fast-paced environment
Position Responsibilities:
- Enter and process customer orders accurately and efficiently
- Respond to approximately 12-15 inbound customer calls daily
- Create and process customer returns and related transactions
- Resolve customer inquiries and concerns while maintaining a positive customer experience
- Utilize ERP systems and internal tools to manage customer requests and order information
- Collaborate with internal teams to support customer needs and ensure issue resolution
- Maintain accurate records and documentation of customer interactions
- Only those lawfully authorized to work in the designated country associated with the position will be considered.
- Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.