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Call Center Rep
Career Insights for Call Center Representative
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Scorecard
Based on Minnesota data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$38,874 / year median in Minnesota
-5% projected decline
Job Description
Call Center Rep
Minneapolis, MN Direct-Hire $41600.00
•$45760.00 Onsite Job Description
Customer Service Representative | $20
•22/Hour Are you passionate about helping people and providing great customer service? Whether you've worked in a call center, retail store, restaurant, hospitality, or another customer-facing role, we'd love to hear from you! We're looking for a dependable and customer-focused Customer Service Representative to join a growing team. This is a great opportunity for someone who enjoys talking with customers, solving problems, and building positive relationships while working in a professional office environment. What You'll Do
Make outbound calls to welcome new customers and follow up regarding account information
Answer inbound customer calls and provide exceptional service
Verify customer information and ensure account details are accurate
Assist customers with payments and setting up automatic payment options
Address customer questions and concerns while providing solutions
Accurately document customer interactions and account updates
Meet daily call goals in a fast-paced, team-oriented environment
What We're Looking For
At least 1 year of customer service experience
Experience in a call center, retail, restaurant, hospitality, banking, or similar customer-focused environment is highly valued
Strong communication and active listening skills
Excellent attendance and a proven history of reliability and longevity in previous roles
Comfortable speaking with customers over the phone throughout the day
Basic computer skills with accurate data entry and typing abilities
High School Diploma or GED required
Schedule Regular Schedule Monday through
Thursday:
8:00 AM
•5:00 PM
Friday:
8:00 AM
•2:30 PM
Occasional Saturday overtime rotation (approximately once every 1 to 1.5 months)
Pay & Benefits
$20
•21/hour
Up to $22/hour for highly qualified candidates
Consistent full-time schedule
Professional office environment
Opportunities to develop customer service and communication skills
Type:
Direct Hire
Location ?? Maple Grove, MN 100% On-Site Position If you enjoy helping customers, thrive in a fast-paced environment, and are looking for a stable career opportunity with a great schedule, apply today! All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
Job Reference:
JN
•082026-429637
Benefits
- Dental Insurance