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MidAmerica Books / Abdo Publishing
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Minnesota data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$37,290 / year median in Minnesota
-15% projected decline
Job Description
Job Summary We are seeking a friendly and helpful Customer Service Representative to join our team! In this role, you will serve as a point of contact for our customers and sales representatives, providing support and ensuring their needs are met with professionalism and enthusiasm. The ideal person for this job would have excellent communication skills and loves helping people. Responsibilities Answer incoming phone calls and emails in a timely manner. Manage multi-line phone systems to handle incoming calls efficiently and direct them appropriately. Provide customer support by addressing inquiries, resolving issues, and offering product or service information clearly and confidently. Utilize strong computer skills to process new orders and update account details. Skills Excellent organizational skills combined with time management expertise to prioritize tasks efficiently. Strong customer service orientation with exceptional phone communication skills and professional demeanor. Office experience including clerical work is preferred. Basic computer literacy including the ability to learn and use our support software programs. Join us to be part of a team where your enthusiasm makes a difference! We value proactive individuals who excel at multitasking and enjoy creating positive interactions every day. This is more than just a job — it's an opportunity to grow your career while delivering top-tier customer service!