Purpose Manages the flow of work through the service department from customer interactions through repair completion and invoicing. Works with service manager to maintain a high labor performance through increasing service labor sales and technician productivity. Responsibilities

• Provides guidance and generates quotes for customer machine repairs
• Manages the entire work order cycle process; generation through closing and invoicing for customer work
• Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met
• Works with the service manager to identify and execute continuous process improvements
• Communicates, enforces and monitors effective service department processes to ensure customer satisfaction
• Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all service Warranty and Product Improvement Programs are completed, submitted to the warranty administrator within the required timeframe to receive maximum credit
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains knowledge of John Deere and competitive products Experience, Education, Skills and Knowledge
• 4+ years of experience working in a service department
• Experience using special tools and following Technical Manual procedures on machines of the Technician's specialty
• Experience with off road, construction, lawn, or heavy equipment
• Experience directly managing technicians
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
• Experience working cooperatively in a team environment
• Experience communicating effectively
• Experience analyzing and interpreting internal reports
• Must have an adequate toolset to perform job responsibilities
• High School Diploma, GED, or equivalent experience required; Associates degree preferred

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person