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CSR - Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Missouri data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,215 / year median in Missouri
-6% projected decline
Job Description
Job Overview:
- We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Duties:
- Communicate with customers via phone, email, and chat to assist with inquiries and issue resolution.
- Perform data entry tasks accurately and efficiently.
- Conduct outbound calling to follow up on customer concerns or provide additional information.
- Demonstrate strong phone etiquette and professionalism in all customer interactions.
- Analyze customer needs and recommend appropriate solutions.
Requirements:
- Prior experience in customer service or related field is a plus.
- Strong communication skills and the ability to interact with customers in a friendly and professional manner.
- Excellent data entry skills with high accuracy.
- Ability to analyze customer inquiries and provide suitable resolutions promptly.
- Demonstrated phone etiquette and the ability to handle high call volumes effectively.
Pay:
$20.00- $23.