Customer Experience & Operations Specialist Homesick Brentwood, MO Job Details Full-time From $55,000 a year 18 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance 401(k) matching Qualifications Customer communication Sales support Attention to detail Problem-solving B2B Organizational skills Full Job Description Customer Experience & Operations Specialist Homesick is a division of a privately held, St. Louis-based company that creates high- quality, handcrafted home fragrance and personal care products across multiple brands and product lines. We are seeking a Customer Experience & Operations Specialist to support our customers, sales representatives, and internal teams. This position is responsible for managing customer orders and inquiries, providing sales support, resolving issues, and coordinating with production and fulfillment to ensure a positive customer experience. This is a hands-on position for someone who is organized, detail-oriented, solutions- focused, and comfortable managing multiple priorities in a fast-paced environment. Responsibilities

• Serve as a primary point of contact for wholesale and retail customers, providing responsive and professional customer service.
• Respond to inbound calls, emails, and other customer inquiries and ensure questions and concerns are addressed promptly.
• Manage customer orders from initial entry through fulfillment, including order processing, tracking, updates, and issue resolution.
• Work closely with independent sales representatives to provide order information, answer questions, resolve issues, and support customer needs.
• Monitor orders and proactively identify potential delays, discrepancies, or other issues that may impact the customer experience.
• Coordinate with production and fulfillment teams to resolve order issues and ensure orders are completed accurately and on schedule.
• Process credit card payments and assist with reviewing customer credit information for accounts with established payment terms.
• Assist with customer account maintenance, records, and related documentation.
• Maintain accurate customer and order information within applicable systems.
• Prepare reports and provide information to management as requested.
• Assist with seasonal product launches, trade shows, and other company initiatives.
• Identify opportunities to improve customer service processes, systems, and
• Support other operational and administrative activities as needed. Qualifications
• 3-5 years of experience in customer service, sales support, order management, operations, or a related field.
• Experience in wholesale, consumer products, manufacturing, or a similar environment preferred.
• Experience supporting B2B customers and/or working with independent sales representatives preferred.
• Strong written and verbal communication skills with a professional, customer- focused approach.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment.
• Strong problem-solving skills and the ability to effectively manage customer concerns and unexpected issues.
• Proficiency with business systems such as Shopify, CRM or ERP platforms, order portals, Microsoft Office, or similar software.
• Ability to work collaboratively with customers, sales representatives, and internal teams across the organization.
• Ability to take responsibility and follow issues through to resolution.
• Adaptable and comfortable working in an environment where priorities may change, and responsibilities may span multiple areas of the business.

About You You are organized, dependable, and comfortable taking ownership of your work. You communicate clearly, stay calm when challenges arise, and enjoy finding practical solutions to problems. You can manage the details while keeping the bigger picture in mind. You work well with customers and colleagues, take pride in providing a positive customer experience, and look for opportunities to make processes more efficient and effective.

Pay:

From $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Vision insurance

Work Location:

In person